How Refunds Are Issued

Modified on Wed, 30 Jan, 2019 at 4:22 AM

When returning an item you can choose your preferred refund method in the Online Returns Center.

If you're receiving a refund after we have received your item, it may take an additional 3-5 business days to fully process your return and issue your refund.

Payment Method	Refund Method	Refund Time (Once Refund Is Processed)
Credit Card	Credit Card	3-5 business days
Credit Card	Gift Card	Immediate
Debit Card	Debit Card	Up to 10 business days
Checking Account	Checking Account	Up to 10 business days
Quickshop Gift Card	Gift Card Balance	Immediate
Promotional Certificate	No Refund Issued	N/A
Credit Card & Quickshop Gift Card	Gift Card Balance or both	Reference times above for details
Pre-paid Credit Cards	Pre-paid Credit Card	Refund time depends on the issuer, and can take up to 30 days
Shop with Points Reward Points	Reward Point Balance	Up to 5 business days

Note: If we refunded you to a pre-paid card and you no longer have the physical card, the card is still stored within your account. It can be used toward future purchases on the account it's stored in.

If your original order was placed using the Quickshop Currency converter, the refund will be issued in your local currency and will be calculated with the same rate used when you placed your order.

Gift Returns: The type of refund or credit you receive depends on how the gift was purchased and how it was returned. For more information about gift refunds.