Employee Travel Policy

1. Lowest Comparable Airfare. Freshworks will only reimburse the lowest comparable airfare within the permitted class of service between the origin and destination. To determine the lowest comparable airfare, the following requirements apply:

   1. The comparable airfares must include non-refundable flights within the same class of service with up to 1 stop each way for domestic travel and up to 2 stops each way for international travel.

   2. The comparable airfares must include non-refundable flights within the same class of service with longer travel time each way of up to 2 hours for domestic flights and up to 4 hours for international flights.

2. Excess Amounts. If there is a lower comparable airfare that meets the above requirements, then Freshworks will reimburse only the lowest amount. Any amounts greater than the lowest comparable airfare will be the responsibility of the traveller or his or her employer.

BOOKING AND REIMBURSEMENT PROCEDURES

1. Purchase Order Required. An approved Freshworks purchase order must be obtained in advance for all expenses.

2. Payment and Reimbursement. Travellers are expected to pay their expenses when incurred or when due, and then obtain reimbursement by invoicing the expenses to Freshworks against the approved purchase order. If the traveller is an employee of a Freshworks independent contractor, consultant, supplier, or other business partner, then the traveller should obtain reimbursement from his or her employer and the employer should invoice the expenses to Freshworks against the approved purchase order.

3. Freshworks Approved Travel Agency. Freshworks badge account holders who hold Freshworks Global ID numbers must book their travel through Freshworks's approved travel agency. Badge account holders may contact Freshworks' corporate travel department to request a “guest” profile to access Freshworks's travel agency and book travel arrangements. If the lowest comparable airfare is only offered on options that cannot be booked through Freshworks' approved travel agency, then the traveller may book the lower cost option directly with the carrier.